BlogArticles: 195
Our latest articles on business systems, automation and implementation.
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Industry research puts the failure rate of CRM projects at 50 to 70%. Most failures come from the same ten mistakes, in strategy, execution, people and technology, and you can spot them before the project starts.
Clients planning a CRM, ERP, automation or integration often hear: "we work with this stack, so adjust your processes." This article explains why technology should follow from business process analysis, which selection mistakes are most common, and how to avoid them.
Many managers treat an MVP as a stripped-down demo. In fact it is a working product and a way to manage risk and investment. Here is how it differs from the finished product, a demo and a prototype, and when it is the wrong choice.
In demos, every CRM looks good. Months later the sales team is back in Excel. What separates a system that supports your processes from one that only looks nice, and how to check it before you sign.
Interface work usually takes 40 to 60% of a project, and every design change after development costs several times more. Here is how Tailwind CSS cuts that cost in CRM and ERP projects, and when it is worth adopting.
Standard tools start to hold a company back when teams work around their limits and licence fees grow faster than revenue. Here are the criteria, the cost comparison and a four-step process for choosing between buying and building.
Law firms reportedly lose 23% of potential clients to slow replies, and marketing agencies spend about 14 hours a week on manual reporting. This article explains what a CRM for a professional services firm needs, what it returns and when a custom one pays off.
Sales, HR, finance and logistics teams start the day in the same inbox and the same spreadsheets. McKinsey puts the share of work time spent on email and searching for information at 28%. This article covers how to replace that with automated workflows, and where to begin.
Nearly every IT agency promises an individual approach, yet in practice it often turns out to be a standard process with small tweaks. Here are the concrete practices you can check in the first conversations with a technology partner.
Most companies collect plenty of CRM data and use very little of it. This article covers the metrics worth tracking, how to turn them into concrete sales actions and where integrations with ERP, web analytics and marketing tools add the most.
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