BlogArticles: 195
Our latest articles on business systems, automation and implementation.
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McKinsey puts the share of IT projects that meet time, budget and expected benefits at about 1 in 200. Three numbers, ROI, TCO and LTV, help you check a project before you sign.
Data scattered across spreadsheets, retyping between systems, hours spent on reports and the constant doubt whether a figure is current: this is when many companies start looking at ERP. The global ERP software market reached $66 billion in 2024, up 11.3% on the year before. Here is what ERP is, what it gives a mid-sized business and what to check before you decide.
McKinsey puts the failure rate of digital transformation projects at 70%, and the main cause is rarely the technology. It is people who weren't prepared. Practical advice for owners and IT directors on rolling out a CRM, ERP or automation without disrupting daily work: communication, training, handling resistance and planning the rollout.
Most online stores still show every customer the same banner, the same recommendations and the same cart reminder. McKinsey reports that companies that do personalisation well earn 40% more revenue, and 71% of consumers expect it. This article covers what a CRM built for e-commerce needs: one customer profile, live segments, automation and integrations.
Changing a CRM means moving years of customer relationships, thousands of meeting notes and full order histories. Gartner reports that 83% of data migration projects overrun their budget or schedule, and one in three loses critical information. This article covers the most common mistakes, how to prepare the data and why field mapping decides how the project ends.
Three years after launch, a CRM that once worked well makes every small change take weeks. This is what technical debt looks like, and clean code is how you avoid it.
An API lets your systems exchange data on their own, so nobody copies a form into the CRM and then into the invoicing tool. Here is what an API is, where it pays off, and how to start in a company with several systems.
Gartner expects the global CRM market to pass $80 billion in 2026, with AI becoming standard. We look at seven trends worth planning for, from AI and personalisation to privacy, and when a custom system pays off.
A system that worked a year ago starts to creak under new customers, processes and integrations. We explain the principles, steps and technology choices we use to design CRM, ERP and automation systems that can grow without a rewrite.
Gartner reports that nearly half of CRM implementations miss expectations within three years. Here are the signs that your CRM has outgrown the business, what a bad one really costs, and how to migrate without stalling the company.
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