BlogArticles: 195
Our latest articles on business systems, automation and implementation.
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Many ERP projects go over budget because companies buy a full package and use a fraction of it. Here is how to choose modules, connect them and roll them out in stages.
Data scattered across spreadsheets, retyping between systems, hours spent on reports and the constant doubt whether a figure is current: this is when many companies start looking at ERP. The global ERP software market reached $66 billion in 2024, up 11.3% on the year before. Here is what ERP is, what it gives a mid-sized business and what to check before you decide.
Most online stores still show every customer the same banner, the same recommendations and the same cart reminder. McKinsey reports that companies that do personalisation well earn 40% more revenue, and 71% of consumers expect it. This article covers what a CRM built for e-commerce needs: one customer profile, live segments, automation and integrations.
Changing a CRM means moving years of customer relationships, thousands of meeting notes and full order histories. Gartner reports that 83% of data migration projects overrun their budget or schedule, and one in three loses critical information. This article covers the most common mistakes, how to prepare the data and why field mapping decides how the project ends.
Excel serves many growing companies well, until the business gets more complex than the spreadsheet. Here are seven signs you have outgrown it and what a move to a CRM brings.
The new CRM is live, yet sales still track leads in Excel. This article covers why users resist new systems and how to design, introduce and measure a system so that people actually use it.
Three years after launch, a CRM that once worked well makes every small change take weeks. This is what technical debt looks like, and clean code is how you avoid it.
Gartner reports that nearly half of CRM implementations miss expectations within three years. Here are the signs that your CRM has outgrown the business, what a bad one really costs, and how to migrate without stalling the company.
The wrong IT partner costs more than budget: it means months of delays and a system your team avoids using. We compare freelancers, large software houses, in-house teams and boutique agencies by cost, flexibility, quality and long-term fit.
According to the Standish Group, small teams deliver IT projects successfully more often than large vendors (42 to 48% against 29%). Here is what that looks like in practice: direct contact with the people who build your system, senior experience, flexibility and clear costs.
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