BlogArticles: 195
Our latest articles on business systems, automation and implementation.
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Quote requests buried in the inbox, no record of what was said to a client, sales and delivery teams telling different stories. That is daily life in many service firms. A CRM fixes it, and Salesforce data suggests it can lift sales by 29% and customer satisfaction by 47%.
Plenty of companies start digitising too early and buy systems they don't need yet. Others wait too long and drown in operational chaos. Here are 10 concrete signs that it is time to look at a custom CRM, ERP, automation or AI.
Companies spend tens or even hundreds of thousands on CRM, automation and AI, and still don't see the results. Gartner reports that 55% of digital transformation projects fail to deliver the expected return. More often than not, the tool is not the problem. The missing strategy before the rollout is.
If sales run on Excel, phone notes and email threads, a share of your leads is slipping away. Here are five mechanisms through which a well-implemented CRM raises sales, with examples and a three-month rollout plan.
A $40,000 CRM that only 40% of the sales team uses is a design problem, not a technology problem. We show how UI/UX affects measurable KPIs in business systems and how to calculate the return on a better interface.
For CRM, ERP and automation projects, the framework you pick affects delivery time and maintenance cost. Here is how Vue.js and React compare on speed, team costs and integration with existing systems, and when React still wins.
Industry figures often put failed CRM and ERP projects at up to 60%, and budget overruns at 70%. Here is how developers, DevOps, testers and UX designers working as one team lower that risk, with examples from real projects.
Some processes are safe to hand to AI, and some fall apart without a person. This article shows where the line usually runs, with examples from different industries and a way to count whether automation pays off.
Winning a new customer usually costs 5 to 7 times more than keeping an existing one, and repeat customers tend to spend more. Here are five ways to use a CRM to bring them back.
A monthly revenue report only tells you what has already happened. A good CRM dashboard shows a sales manager what is happening now, and this article covers which metrics are worth putting on it.
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