BlogArticles: 195
Our latest articles on business systems, automation and implementation.
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If sales run on Excel, phone notes and email threads, a share of your leads is slipping away. Here are five mechanisms through which a well-implemented CRM raises sales, with examples and a three-month rollout plan.
A $40,000 CRM that only 40% of the sales team uses is a design problem, not a technology problem. We show how UI/UX affects measurable KPIs in business systems and how to calculate the return on a better interface.
For CRM, ERP and automation projects, the framework you pick affects delivery time and maintenance cost. Here is how Vue.js and React compare on speed, team costs and integration with existing systems, and when React still wins.
Industry figures often put failed CRM and ERP projects at up to 60%, and budget overruns at 70%. Here is how developers, DevOps, testers and UX designers working as one team lower that risk, with examples from real projects.
Some processes are safe to hand to AI, and some fall apart without a person. This article shows where the line usually runs, with examples from different industries and a way to count whether automation pays off.
Winning a new customer usually costs 5 to 7 times more than keeping an existing one, and repeat customers tend to spend more. Here are five ways to use a CRM to bring them back.
A monthly revenue report only tells you what has already happened. A good CRM dashboard shows a sales manager what is happening now, and this article covers which metrics are worth putting on it.
Gartner expects 80% of enterprises to use AI-powered systems by 2029. We look at five trends in CRM and ERP, from AI and hyperautomation to cloud, integrations and security, and at what a mid-sized company can do about them today.
According to Salesforce, 84% of customers say the experience a company provides matters as much as its products. Companies that connected AI to their CRM report 30% higher conversion and 25% lower service costs. Here is where AI helps and where it does not.
According to Salesforce research, companies using a CRM report an average 41% increase in sales revenue, but not every business benefits equally. Based on 150+ implementations, here is how to tell whether a CRM will pay off for you.
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