10 KPIs that show whether your CRM is working
According to Gartner, 55 to 70% of CRM projects miss their business goals, often because nobody defined how to measure success. Here are 10 indicators to track and how to read them.
- 8 min read
- 243 views
BlogArticles: 195
Blog
Our latest articles on business systems, automation and implementation.
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What Happens in an IT Project Between Kickoff and Delivery
Most clients see only two points in a software project: the start and the delivery. This article walks through everything in between, from discovery to maintenance, so you know what you are paying for.
- 7 min read
- 194 views
Why the Cheapest IT Implementation Often Costs the Most
The proposal looks competitive and promises 40% savings, so you sign. A year later the system is slow, staff work around it, and the bills for integrations, fixes and training have passed the original savings. This article shows where those costs hide and how to compare IT vendors by total cost, not by the headline price.
- 8 min read
- 187 views
12 Questions to Ask Before You Hire an IT Agency for CRM or ERP
Picking the agency that builds your CRM or ERP shapes how your company runs for years. The 12 questions below show how a potential partner works: how it learns your processes, who does the work, how it prices, what it hands over and what happens after launch.
- 10 min read
- 207 views
Digital Transformation Roadmap: How to Plan It Step by Step
Most companies treat digitalization as a one-off project: they buy a system, roll it out and wait. A few months later the tool exists, but the processes have not changed. This article lays out a realistic roadmap from the first audit to full process automation.
- 9 min read
- 227 views
Is Manufacturing ERP Suitable for Service Companies?
A standard ERP is built around production, stock and assembly lines, while a service firm sells people's time and expertise. This article explains what a service company needs from an ERP and when a purpose-built system is a better investment than a ready-made package.
- 8 min read
- 175 views
CRM and Post-Sale Service: How to Keep Clients After the Deal Closes
A signed contract is where the relationship starts, not where the work ends. Most companies spend heavily on winning new customers and handle existing ones case by case. This article shows how a CRM brings order to post-sale service and why a system fitted to your processes helps you keep clients.
- 9 min read
- 216 views
What Clients Say After Working With a Boutique IT Agency: 10 Observations
Companies that choose a small, specialised IT agency tend to give very similar feedback. We collected the 10 things clients say most often and the business reasoning behind each.
- 8 min read
- 187 views
Will Programmers Still Be Needed in 2030? What the Data Says
AI writes code faster and cheaper, but the numbers do not point to the end of the profession. We look at what Gartner, the World Economic Forum and the US labour statistics say about developers and what it means for companies buying software.
- 9 min read
- 324 views
How We Run an IT Project: From Discovery to Deployment
New clients usually ask what exactly happens after the handshake and how to keep a project from going wrong. This article walks through each phase of our process, from the first conversation to a live system.
- 7 min read
- 177 views