BlogArticles: 198
Our latest articles on business systems, automation and implementation.
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Standard tools start to hold a company back when teams work around their limits and licence fees grow faster than revenue. Here are the criteria, the cost comparison and a four-step process for choosing between buying and building.
Law firms reportedly lose 23% of potential clients to slow replies, and marketing agencies spend about 14 hours a week on manual reporting. This article explains what a CRM for a professional services firm needs, what it returns and when a custom one pays off.
Sales, HR, finance and logistics teams start the day in the same inbox and the same spreadsheets. McKinsey puts the share of work time spent on email and searching for information at 28%. This article covers how to replace that with automated workflows, and where to begin.
Nearly every IT agency promises an individual approach, yet in practice it often turns out to be a standard process with small tweaks. Here are the concrete practices you can check in the first conversations with a technology partner.
Issuing invoices, chasing payments, tracking team hours and watching project budgets take 15 to 20 hours a week in a typical service firm. Here is how to automate that work, with the numbers behind it and an implementation plan.
Most companies collect plenty of CRM data and use very little of it. This article covers the metrics worth tracking, how to turn them into concrete sales actions and where integrations with ERP, web analytics and marketing tools add the most.
When you order a CRM, an ERP or process automation, you can go to a large software house or to a small, specialised agency. We compare the two models: how they work, where each is stronger and how to recognise a good small partner.
Small teams often say they are too small for formal processes. This article explains why code review pays off even more with three or four developers, and how to introduce it without slowing the work down.
Two similar companies, two views of IT: one sees a department that fixes computers, the other sees the base of its business strategy. This article shows what separates them and where to start changing how you use technology.
Vendors promise 30% sales growth, perfect customer relationships and instant ROI. Then the team stops using the system and the data turns to chaos. Here are six common CRM myths, and what really creates value, based on our experience with dozens of implementations.
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